AN AMERICAN SUCCESS STORY!
Born out of necessity, a core group of employees formed GB Collects in April 2001 after the owner of their previous collection agency decided to sell out to a bigger BPO firm. A short time later, the BPO firm decided to dramatically reduce the size of the collection staff and George Bresler, the Collection Manager, was told to terminate half of his employees as the company’s new goal was to represent only their top three clients.
George questioned their direction knowing the collection firm had 1,200 clients and a successful business plan under George’s collection management. In addition, he was advised to “stop returning the other client’s phone calls.” This was unacceptable to George. He refused to fire his loyal employees and instead resigned and started GB Collects. George’s complete management team is comprised of ex-employees who were outsourced by the prior BPO firm. George believes in relationships, not fiscal goals to achieve a proper work/life balance. By embracing quality people and a loyal environment.